# A CRM your AI keeps up to date

A deals board from the CRM template, with fields your AI fills in and you approve.

One item per deal, moved from Leads to Won or Lost. You tell your AI about a call; it logs it on the deal, updates the next step and fills in the fields. Changes you want to see first wait in your Inbox.

## 1. Start from the CRM template

1. Choose **Create** in the top bar, then **Browse templates**.
2. Pick **CRM** and choose **Create board**.

The board gets the lists Leads, Contacted, Meeting, Proposal, Won and Lost, the labels Hot, Follow up and Referral, and three fields: **Stage**, **Value** (in EUR) and **Contact email**. Its instructions tell your AI to keep the board current and to ask before it moves a deal to Won or Lost.

![A CRM board from the template, with the lists How it works, Leads, Contacted, Meeting and Proposal](https://listspace.app/help-images/guide-crm-board-light.webp "The CRM template: one list per stage, one item per deal")

## 2. Tell your AI how to fill a field

1. On the board, open the **⋯** menu, then **Board settings**, and next to **Fields** choose **Edit**.
2. In a field's **...** menu, choose **Fill instructions for agents** and write what to do, for example `Set from the latest call notes`. The field now shows **Agents fill**.

## 3. Feed it as you work

1. Tell your AI what happened, for example `Add a lead to my CRM: Anna at Northwind wants a new website`, or paste your call notes.
2. Ask it to fill the board's fields. It finds the items where a field with instructions is empty or out of date, and sets the values from your instructions.

## 4. Approve what changed

1. Below agent access level 4, Act, each new value waits in the board's Inbox, next to the one it replaces.
2. Click **Accept** or **Reject**. At Act and above, the values apply right away. On the item, a small robot mark shows which values an AI set.

![The Inbox with a suggested Deal value next to the current one, and the reason from the call notes](https://listspace.app/help-images/guide-crm-inbox-light.webp "In the Inbox, each value shows next to the one it replaces")

## Good to know

- A board has up to 3 fields on Free and 50 on Pro, so the template works on every plan.
- Listspace has no AI of its own: the AI you connected does the work.

## Help articles this guide uses

- [Board templates](https://listspace.app/help/board-templates)
- [Custom fields](https://listspace.app/help/custom-fields)
- [The Inbox and agent access](https://listspace.app/help/inbox-and-agent-access)
- [Connect Claude, ChatGPT, Lovable or Bolt](https://listspace.app/help/connect-claude-or-chatgpt)

This guide as a web page: https://listspace.app/guides/a-crm-your-ai-keeps-up-to-date. All guides: https://listspace.app/guides.